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Healthcare Quality and Operations Management

According to Weick and Sutcliffe,

High-Reliability Organizations are:

 

  • preoccupied with failure

  • have a reluctance to simplify

  • are sensitive to operations

  • committed to resilience

  • defer to expertise

 

 

 

 

According to Chassin and Loeb,

High-Reliability imperatives include:

 

  • leadership commitment

  • a culture of safety

  • robust process improvement

 

 

 

 

The Shingo Model
HRO

An HRO is an organization that has avoided catastrophes in an environment where normal accidents are expected to occur due to risk factors and complexity.

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